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ASPRIVA stands for uncompromising quality and scientifically grounded food supplements as part of a holistic approach to longevity.

Our products are based on carefully selected ingredients and scientifically grounded dosages. For us, science is not a marketing claim, but the foundation of our product development and communication.

THE ROLE

You acquire pharmacies, medical practices and alternative practitioners as professional partners for ASPRIVA.

The focus of your role is structured new customer acquisition in Inside Sales. You identify suitable contacts, approach them directly, present ASPRIVA and our products professionally and systematically develop prospects into active customers.

Our products are scientifically positioned and require explanation. You therefore combine a commercial mindset with the ability to quickly understand our products, ingredients and scientific context and communicate them clearly.

YOUR RESPONSIBILITIES

• Systematically identify and qualify suitable pharmacies, medical practices and alternative practitioners

• Actively approach potential new customers via telephone, email and digital channels

• Independently build, prioritise and consistently manage your sales pipeline

• Professionally present ASPRIVA, our products and our scientific approach

• Clearly communicate product information, ingredients, dosages and quality standards

• Develop prospects from initial contact through to their first order

• Conduct structured follow ups and reliably pursue sales opportunities

• Support and further develop acquired partners

• Document and manage your activities and opportunities in the CRM

• Work closely with Marketing, Product Development and Management

YOUR PROFILE

• Initial experience in sales, business development, customer management or a comparable commercial environment

• Enjoyment of active new customer outreach and professional communication

• Structured, independent and results oriented approach to work

• Ability to systematically build, prioritise and consistently manage a sales pipeline

• Good judgement in identifying relevant accounts, decision makers and sales opportunities

• Ability to communicate products that require explanation in a convincing and understandable way

• Interest in scientifically grounded food supplements, health and longevity

• Experience in the healthcare environment is an advantage, but not a requirement

• Strong willingness to learn and the ability to quickly understand scientific and product related topics

• Excellent German and good English, both written and spoken

HOW YOU WORK

You proactively approach potential customers, research relevant accounts and set clear priorities. Rather than focusing on the highest possible number of contacts, you concentrate on qualified conversations and genuine sales opportunities.

You manage your pipeline in a structured way, follow up consistently and take responsibility for your results. At the same time, you communicate scientific and product related information carefully and professionally. If you cannot answer something with certainty, you clarify it rather than improvising.

WHAT WE OFFER

• The opportunity to actively help build a professional sales channel for ASPRIVA

• Responsibility for your own pipeline and the development of new customers

• The opportunity to help shape a scientifically positioned premium brand

• Comprehensive onboarding into our products and their scientific foundations

• A high degree of autonomy and responsibility

• Short decision making processes and direct collaboration with Management

• Significant scope to shape your role within a small team

• A centrally located workplace in Heidelberg, just a few minutes’ walk from the main railway station

• Flexible working arrangements and opportunities for flexible work

• Attractive, market competitive compensation

ASPRIVA stands for uncompromising quality and scientifically grounded food supplements as part of a holistic approach to longevity.

Our products are based on carefully selected ingredients and scientifically grounded dosages. For us, science is not a marketing claim, but the foundation of our product development and communication.

THE ROLE

You are the central professional point of contact for our pharmacy partners, providing competent and reliable support for all questions relating to ASPRIVA, our products and their ingredients.

Our products require explanation and are scientifically positioned. Pharmacies therefore expect well founded, precise and transparent answers.

You should be able to explain our product formulations and ingredients confidently, respond to professional questions in a structured way and communicate more complex information clearly and understandably.

At the same time, you provide organisational support to our pharmacy partners and ensure that enquiries and orders are handled reliably.

YOUR RESPONSIBILITIES

• Provide professional support to our pharmacy partners via email and telephone

• Provide competent advice on ASPRIVA products, ingredients, dosages and product characteristics

• Communicate scientific and product related information clearly and understandably

• Reliably handle and coordinate enquiries from pharmacies

• Respond to customer enquiries about our products and ingredients

• Process orders and monitor ordering processes

• Collaborate with our sales team to support and further develop our pharmacy partnerships

• Provide pharmacies with product information as well as sales and information materials

• Support sales related projects and events within the pharmacy channel

YOUR PROFILE

• Completed training as a PTA or a comparable pharmaceutical or scientific qualification

• Very good understanding of food supplements, ingredients and product related scientific concepts

• Ability to communicate technically demanding information precisely and clearly

• Confidence in professional discussions with pharmacists and other qualified healthcare professionals

• Professional experience in the pharmacy or healthcare sector is an advantage

• Interest in scientifically grounded food supplements and longevity

• Excellent written and spoken German

• Good written and spoken English

• Friendly, professional and confident communication style

• High degree of reliability, independence and attention to detail

• Ability to clearly distinguish between evidence based statements and claims that are not sufficiently supported

HOW YOU WORK

You work carefully and reliably and understand that professional advice requires precision.

If you cannot confidently substantiate an answer, you research or clarify it rather than improvising.

You can explain scientific and product related information in a way that remains understandable for both pharmacists and end customers.

You communicate professionally, reliably and at eye level.

You understand that good support is not about providing the fastest possible response, but about providing an accurate and helpful one.

WHAT WE OFFER

• The opportunity to help shape a scientifically positioned premium brand

• Challenging and varied responsibilities

• A high degree of autonomy and responsibility

• Short decision making processes

• Significant scope to shape your role within a small team

• A centrally located workplace in Heidelberg, just a few minutes’ walk from the main railway station

• Flexible working arrangements and opportunities for flexible work

• Attractive, market competitive compensation

ASPRIVA stands for scientifically grounded food supplements as part of a holistic approach to longevity.

We are not a conventional supplement brand. Our products require explanation, and our customers are scientifically minded and critical. They research, compare and make purchasing decisions based on evidence, quality and trust.

For us, science is not a marketing claim, but the foundation of our product development and communication.

THE ROLE

You will take on a central operational role in the further development of our performance marketing and data driven DTC strategy.

You work hands on with campaigns, platforms and data, analyse performance across the entire funnel and translate your findings into concrete optimisation measures.

We are not looking for a pure coordinator, but for someone who genuinely understands performance marketing, questions results and actively develops it further.

YOUR RESPONSIBILITIES

• Operational management and further development of our performance marketing activities across Google Ads and Meta Ads

• Analysis and optimisation of campaign structures, bidding strategies, budgets, audiences and creatives

• Responsibility for marketing analytics and tracking across GA4, Google Ads, Meta Ads and Shopify

• Analysis of the complete DTC funnel from ad and landing page through cart and purchase

• Identification of conversion potential and development of concrete optimisation measures

• Development and implementation of a cross channel DTC strategy for our core markets

• Systematic analysis of performance across market, campaign, ad set, creative and funnel level

• Planning and evaluation of tests for campaigns, creatives, landing pages and offers

• Collaboration with external performance marketing partners and other specialised service providers

• Further development of CRM and retention with a focus on repeat purchases, customer retention and Customer Lifetime Value

• Development and continuous improvement of meaningful marketing reports and decision making frameworks

• Contribution to the development of new performance channels and partnerships, particularly within scientific and editorial environments

YOUR PROFILE

• At least four years of hands on experience in DTC performance marketing with direct responsibility for campaigns and optimisation

• Deep practical understanding of Google Ads, particularly Search, Shopping and Performance Max

• Deep practical understanding of Meta Ads, including campaign structure, conversion logic and attribution

• Strong experience with GA4 and Shopify as well as DTC funnel analysis

• Strong analytical skills and confidence working with performance data

• Experience with complex, higher priced DTC products

• Experience with CRM, retention and Customer Lifetime Value

• Basic understanding of the regulatory requirements governing the communication of food supplements and health claims in the EU

• Ability to assess data critically and distinguish between robust findings and early indications

Experience in the supplement, health or premium segment as well as knowledge of incrementality and MER based steering are an advantage.

HOW YOU WORK

You work analytically, precisely and independently.

You question results and look for the actual causes behind changes in performance.

You are able to work independently within advertising platforms and analytics tools and translate complex data into clear recommendations for action.

You do not think in isolated channels, but across the entire customer funnel.

You define clear objectives and the metrics required to measure them.

You consistently distinguish between proven results, hypotheses and open questions.

WHAT WE OFFER

• The opportunity to help shape a scientifically positioned premium brand

• A high degree of autonomy and responsibility

• Short decision making processes

• The opportunity to actively develop our marketing structures

• An international perspective with a focus on European markets

• Attractive, market competitive compensation with a performance based component

• An environment in which analytical thinking, initiative and scientific standards are explicitly valued

ASPRIVA stands for uncompromising quality and scientifically grounded food supplements as part of a holistic approach to longevity.

Our products are based on carefully selected ingredients and scientifically grounded dosages. For us, science is not a marketing claim, but the foundation of our product development and communication.

THE ROLE

You are one of the most important points of contact for our customers and prospective customers and therefore an essential part of their everyday experience with ASPRIVA.

You ensure that enquiries are handled professionally, reliably and promptly. Whether the question concerns an order, delivery, complaint or a general enquiry about ASPRIVA, you make sure our customers receive a clear answer and that their issue is resolved reliably.

For us, this is not about processing tickets as quickly as possible. With every interaction, our customers should feel that we take their concerns seriously and treat them with care, reliability and appreciation.

This position is an entry level opportunity at ASPRIVA with the prospect of gradually taking on additional tasks and responsibilities as you develop within the company.

YOUR RESPONSIBILITIES

• Professional and timely handling of all incoming enquiries from customers and prospective customers via email and telephone

• Competent support with questions relating to orders, payments, deliveries, returns and complaints

• Reliable resolution of problems and consistent follow up of open customer issues until they are resolved

• Support with general questions about ASPRIVA and our products within the defined scope of customer advice

• Processing and monitoring of e commerce orders

• Coordination with internal and external contacts when customer issues cannot be resolved immediately

• Documentation of relevant customer enquiries and recurring issues

• Communication of customer feedback and recurring questions to help us continuously improve our processes and customer experience

• Support with selected sales and marketing projects

• Taking on additional organisational responsibilities in line with your personal development and increasing level of responsibility

YOUR PROFILE

• Initial professional experience in customer service, ideally within e commerce

• Completed vocational training, a university degree or relevant practical experience

• Excellent written and spoken German

• Good written and spoken English, additional languages are an advantage

• Excellent written communication skills and confidence in professional email communication

• Confident and friendly manner on the telephone

• Structured, reliable and independent way of working

• Ability to maintain an overview and set the right priorities when handling several enquiries at the same time

• Strong solution orientation and the determination not simply to pass on a customer issue, but to follow it through reliably until it is resolved

• Friendly, professional and confident communication, including in more challenging situations

• Interest in ASPRIVA, our products and scientifically grounded food supplements

HOW YOU WORK

You understand that customer service is an essential part of our brand.

You do not simply respond politely. You communicate clearly, reliably and professionally.

You take ownership of an issue and ensure that open points are consistently followed up.

You work carefully and understand that a fast response is only a good response if it is also accurate and complete.

You can see a situation from the customer’s perspective while remaining structured and solution oriented.

If you are not certain about an answer, you clarify it internally rather than improvising.

You identify recurring problems and raise them so that we can improve our processes rather than simply resolving individual cases.

WHAT WE OFFER

• An important role with direct contact with our customers

• An entry point into ASPRIVA with the opportunity to gradually take on additional responsibility

• Challenging and varied responsibilities

• A high degree of autonomy within your area of responsibility

• Short decision making processes

• Significant scope to shape your role within a small team

• A centrally located workplace in Heidelberg, just a few minutes’ walk from the main railway station

• Flexible working arrangements and opportunities for flexible work

• Attractive, market competitive compensation