02
Do not send unpaid return shipments.
Please do not send returns back to us unpaid, as parcel services usually charge significantly higher costs that we would unfortunately have to pass on to you.
ASPRIVA Returns
Returns and complaints: how it works.
Here you will find the most important information about returns, withdrawal, return address, refunds and complaints.
01
The most important information.
You have up to 14 days after receiving your order to withdraw from the purchase. You can find all details in our withdrawal policy.
You may also exercise your right of withdrawal through our online withdrawal process. Exercise your right of withdrawal online.
03
Please note the exclusions.
Opened or unsealed food products and dietary supplements, as well as damaged items, are excluded from returns.
04
Include your order number.
Please make sure your sender details are clearly legible and include a note with your order number or a copy of the invoice in the parcel.
05
Return address.
Send the DHL parcel, not as an untracked small parcel, to:
ASPRIVA GmbHBremer Str. 5
69181 Leimen b. Heidelberg
Deutschland
06
Refund after receiving the goods.
We will inform you immediately after receiving the goods and refund the purchase price. The refund will be processed as quickly as possible, usually within 14 days.
07
Complaint.
How to report defects to ASPRIVA.
Damaged goods or quality defects
If you notice damaged goods or quality defects, we will cover the return costs in warranty cases and offer a replacement or refund the purchase price.
Contact customer service first
Please always contact our customer service first and do not send goods back unpaid, as this can lead to high costs.
Send your request
For complaints, send your request directly to service@aspriva.com.
Order number and photos
Always include your order number, preferably directly in the email subject line, and add photos if needed to explain and document your complaint.
We will handle your request with very high priority and process it as quickly as possible.