Revocation
Right of withdrawal for consumers
As a consumer, you have a statutory right of withdrawal when you place an order in the ASPRIVA shop, about which we will inform you as follows:
CANCELLATION POLICY
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise your right of withdrawal, you must inform us (ASPRIVA GmbH, Langer Anger 7, 69115 Heidelberg, Fax: 0622118748589, widerruf@aspriva.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of revocation before the revocation period has expired.
RIGHT OF CANCELLATION
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us (ASPRIVA GmbH, Langer Anger 7, 69115 Heidelberg) without delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
SPECIMEN REVOCATION FORM
Specimen revocation form: If you wish to revoke the contract, please fill up the revocation form and send it back to:
ASPRIVA GmbH
Langer Anger 7
69115 Heidelberg
Germany
I/we () herewith revoke the contract concluded by me/us () regarding the purchase of the following goods (*):
Ordered on ():
Received on ():
Name of the consumer(s):
Address of consumer(s):
Signature of consumer(s):
Date:
(*) Delete as applicable
• END OF SPECIMEN REVOCATION POLICY -